Return & Refund Policy
Thank you for shopping with Gorlloni Aura. We take great pride in the intention and energy behind each product we offer. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery for unused, unopened items in their original condition and packaging.
To be eligible for a return:
• The item must be unused, unwashed, and undamaged.
• It must be in the original packaging.
• You must provide proof of purchase (receipt or order number).
Please email us at [your email] before sending any returns to receive a Return Authorization.
Note: Due to the personal and energetic nature of some items (e.g., candles, amulets, and infused bottles), we cannot accept returns on opened or used spiritual tools.
Non-Returnable Items
• Opened candles, amulets, or crystal-infused water bottles
• Custom or made-to-order items
• Sale or discounted items
• Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 7–10 business days and applied to your original payment method.
Shipping costs are non-refundable unless the return is due to a mistake on our part or a damaged/defective product.
Exchanges
We do not offer direct exchanges. If you’d like a different item, please return your original purchase for a refund (if eligible), then place a new order.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us within 3 days of delivery with a photo and description. We’ll gladly offer a replacement or refund at no extra cost.
contact@gorlloni.com
+19178227880