30-Day Returns & Exchanges
We want you to love your order.
We accept returns and exchanges within 30 days of delivery on eligible items.
Return Conditions
To be accepted, items must be:
unworn, unwashed, and in original condition
returned with all original tags attached
free of stains, odors, pet hair, or damage
sent back in the original packaging, if applicable
For shoes, the original shoe box must also be included.
For swimwear, bodysuits, intimates, and undergarments, the hygienic liner must still be attached.
Non-Returnable Items
We do not accept returns on:
final sale or clearance items
gift cards
custom or personalized items
items marked final sale at checkout
worn, washed, altered, or damaged items
How to Start a Return
To request a return or exchange, log in to your account and go to My Orders, or reply to your order confirmation email.
Refunds
Once we receive and inspect your return, your refund will be sent to your original payment method. Please allow 3–10 business days for processing, depending on your bank.
Original shipping charges are non-refundable unless the item was defective, damaged, or sent in error.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we’ll make it right.
Questions?
Email us at
Contact@gorlloni.com
+19178227880